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City Fleet Manager

Job Category: Nigeria Operations
Job Type: Full Time
Job Location: Abuja

About GoRides

GoRides is a mobility super-app. We’re making cities for people, offering better alternatives for every purpose
a private car serves—including ride-hailing, shared cars, scooters, and food and grocery delivery.

About the Role

City Fleet Manager, who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

What you’ll be doing

Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding.

Building and managing a team to build processes for and manage driver lifecycle and performance.

Handling escalations and managing conflict resolutions with our customers.

Planning, processing, and executing approved vehicle purchases through our partner TGF.

Ensuring fleet operations are in compliance with local and state rules and regulations.

Finding ways to cut costs and maximize profits.

Supporting operational driver safety and compliance.

Contributing to the budgeting process from a Fleet Operations perspective.

Liaising with peers within the region & company to share knowledge and optimize operations.

Monitoring driver behavior’s and ensuring a high level of customer service.

Analyzing data to increase business operational efficiency.

Lead deployment and quality of supply chain (i.e. GoRides Driver-partners).

Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.

Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.

Focus the team on ensuring DPs hit their KPIs.

Set team KPIs.

What you will need for this position

Preferred degree in Logistics or Mechanical Engineering or Management or on the job experience.

Ideally 6+ years of similar experience in logistics or supply functions in startups

Candidates must have excellent communication skills

Candidates must have strong negotiation skills

Outstanding organizational skills.

Analytical mindset and good problem-solving skills.

Candidates will be subject to analytical test prior to interviews

Candidates must be tech-savvy and datacentric.

Growth mindset to scale up products and new geographies.

Key Metrics

Weekly P&L output – Actuals vs Targets

Weekly Fleet Utilisation % of the fleet – Actuals vs Targets

Driver Full Deposits in hand where relevant by market

NPA %

Monthly Recovery % against fleet size

Cash Collection % against receivables

City Driver Partner satisfaction score

Fleet Safety – Telematics & Cameras

Overall Fleet Growth

Driver conversion vs vehicle ramp up targets

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to simplify and improve the lives of people and to build an awesome organization that inspires through the us of technology.

GoRides is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: GoRides relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: GoRides is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

GoRides: At Go Rides, we made your everyday life simple. The hassle-free, fast, and most affordable way to ride with a one-stop solution.
Our Vision is to focus on our customer’s safety, everywhere they go.
Our goal is to become one of the leading ride service providers by using the latest technology and its guidance system to achieve our mission productively and effectively. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.

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