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Recovery Executive

Job Category: Nigeria Operations
Job Type: Full Time
Job Location: Abuja

About GoRides

GoRides is a mobility super-app. We’re making cities for people, offering better alternatives for every purpose
a private car serves—including ride-hailing, shared cars, scooters, and food and grocery delivery.

About the Role

As a Recovery Executive at GoRides, you will play a pivotal role in the company’s financial stability by managing and overseeing the recovery of outstanding payments and debts. Your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions. You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding GoRides commitment to exceptional customer service and ethical debt recovery practices.

What You’ll be Doing

Recover vehicles from non-compliant drivers .

Tow or Lift vehicles that are unable to be driven.

Drive the senior security lead on official assignments.

Source and maintain relationships with recovery partners

What You will need for this position

Minimum of secondary school certificate or equivalent.

5+ years of proven driving experience.

Good knowledge of routes and locations.

Must have basic knowledge of vehicle components (i.e. mechanical and body).

Must have good communication skills.

Key Metrics

% of recovery allocated and completed

TAT for recovery by monitoring recovery agents

Road safety and regulation compliance during recovery

Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with GoRides.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to simplify and improve the lives of people and to build an awesome organization that inspires through the us of technology.

GoRides is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: GoRides relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: GoRides is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

GoRides: At Go Rides, we made your everyday life simple. The hassle-free, fast, and most affordable way to ride with a one-stop solution.
Our Vision is to focus on our customer’s safety, everywhere they go.
Our goal is to become one of the leading ride service providers by using the latest technology and its guidance system to achieve our mission productively and effectively. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.

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